Cloud Desktop

Latest Software: Latest Microsoft Windows and Office versions available to you

Microsoft Exchange: Get the latest Microsoft Exchange 2013

Business Applications: Integrate and access all of your critical business application software

Backup/DR/BC: Built-in backup schedules, Disaster Recovery and Business Continuity

Data Retention: Maintain your data for up to 7 years

Email Archiving: Built-in email archiving

Personal Data Sync: Sync your files to/from local devices automatically

Load Balancing: Ensure the user experience is always optimally balanced across all company servers

Firewall: Built-in Firewall

Anti-Virus: Included Anti-Virus

Anti-Spam: Included Anti-Spam with controllable web interface

Printing: Supported printing for any local printer

Scanning: Supported scanning for any local scanner

Monitoring: Guaranteed optimal user experience – every single user session monitored

Support: Support for users 24/7

DC Sovereignty: Data stored in Enterprise-class Data Centres in Australia only

Cloud Desktop Security

Data security is one of the top priorities for MrPC Desktop. As a customer, you place your faith and trust in us to ensure that we fortify and maintain the border that protects your information within the confines of your segregated corporate profile 100% of the time.

Gateway Security

Spam, Virus, Malware detection and data blocking gateway security policies protect all of our customers at a base level. Multiple levels of Intrusion Prevention are employed within security zones using the most sophisticated threat management infrastructure technologies to guarantee our client platforms are never penetrated.

Data Residency

All MrPC Desktop data resides onshore within Australian borders in controlled top-tier Data Centres. Your data is completely secure and protected by Australian Governance laws.

Data Separation

Using various industry-leading tools from vendors such as Cisco and VMware, MrPC Desktop is able to maintain strict isolation of data from other VMs or groups of VMs using zone technology to connect to storage systems through a network that is segmented and secured.

Private Cloud

All of MrPC Desktop’s customers’ compute resources are completely isolated in their own private cloud. These private clouds are protected by VLANs and routers. By default, there are no ports open facing the Internet and this makes direct penetration(s) impossible.

Citrix traffic is directed through secure, Datacentre-grade routers and firewalls capable of intrusion prevention and security scanning. Citrix sessions are all encrypted in 2048bit SSL tunnels and secured by the Citrix NetScaler Access Gateway. These elements provide completely secured end to end desktop sessions.

Cloud Desktop - Backup

MrPC Desktop ensures data is protected and available at all times. MrPC Desktop employs native shadow, snapshot and backup elements inherent in the Microsoft Windows/Server platform and the MrPC Desktop Cloud Management platform that removes dependency on 3rd party agents and provides incremental reports on the success of all scheduled backup tasks. Alerts are triggered in the event of any backup failure across all volumes within the MrPC environment.

Scheduled daily snapshots of user data are taken from the primary MrPC Desktop Data Centre and moved across to a secondary (off-site) Data Centre location. The snapshots are retained for a period of 7 days on disk. Weekly backups of user data are taken and retained for a period of 4 weeks (1 month) and monthly backups are retained for 12 months (1 year). Further to this, if selected, backup retention can be extended to 84 months.

The entire MrPC Desktop infrastructure environment is protected against fault. Each element of the infrastructure – including all environment configuration, machine configuration and supporting infrastructure is backed up, replicated and stored in physically separated zones.

DATA CENTRE 1: Primary Data Centre

User Self-serviceable Backups (Previous Versions on File Server Data Drive)

Files	Hourly	3 per day for 7 days	Taken at 9am, 12pm, 6pm (time can be customised per organisation)
Files	Daily	1 per day for 14 days	Taken at 6pm
Files	Weekly	1 per Sunday for 90 days	Taken at 6pm
Files	Monthly	1 per month for 10 months	Taken at first Sunday at 6pm every month

VM Backups (Domain Joined Windows Server)

Root Disk	Weekly	1 per week for 2 weeks	Taken in between 9pm to 6am from Friday night to Monday morning
Data Disk	Daily	1 per day for 30 days	Taken in between 9pm to 6am

VM Backups (Windows Workstation, Non-domain Joined Windows Server and Non-Windows Machine)

Root Disk	Weekly	1 per week for 2 weeks	Taken in between 9pm to 6am from Friday night to Monday morning
Data Disk	Daily	1 per day for 30 days	Taken in between 9pm to 6am
Data Disk	Monthly	1 per month for 1 year	Taken in between 9pm to 6am
Data Disk	Yearly	1 per year for 7 years	(optional)

ALL ABOVE DATA IS STORED IN ADDITIONAL OFFSITE BACKUP LOCATION

DATA CENTRE 2: Secondary Data Centre

Data Drive Backups (Long term retention backups for Domain Joined Windows Server)

Data Drive	Weekly	1 per week for 90 days	Taken in between 9pm to 6am from Friday night to Monday morning
Data Drive	Monthly	1 per month for 12 months	Taken in between 9pm to 6am on first weekend of each month
Data Drive	Yearly	1 per year for 7 years	Taken in between 9pm to 6am on first weekend of December